Customer Support

Support

Effective date: 04/23/2026

Welcome to Grace Pantry Support.

Grace Pantry is operated by:

Rugs to go, Inc.
1061 NW 36th Street
Miami, FL 33127
United States

This Support page explains how to contact us, how we assist users of the Grace Pantry app, and where to find information about subscriptions, privacy, and core app features.

1. About Grace Pantry Support

Grace Pantry is designed to help households stay organized, reduce the mental load of remembering what is missing at home, and make everyday decisions around pantry management and meal planning feel simpler and calmer.

Our support team is available to help with questions related to:

app functionality
pantry management tools
barcode scan
product photo recognition
receipt import
recipe-related features
subscription or premium access issues
privacy-related questions
technical problems

2. How to Contact Us

If you need help with Grace Pantry, you can contact us at:

Support Email: info@gracepantry.app
Website: www.gracepantry.app

When contacting us, please include enough detail for us to understand and investigate the issue.

3. Information That Helps Us Support You

To help us respond more efficiently, please include, where relevant:

your device model
your iOS version
your app version
a short description of the issue
what you expected to happen
what actually happened
screenshots, if available

If your issue relates to a specific feature, it is also helpful to include:

Barcode Scan

the product you tried to scan
whether the barcode was detected
whether the product was recognized correctly

Product Photo

whether you used the camera or gallery
what type of product you photographed
whether the detected result was incorrect or incomplete

Receipt Import

whether the image came from camera or gallery
whether the receipt was clear and fully visible
whether the app detected lines incorrectly or missed items

Recipes

the search term you used
the recipe you opened
whether ingredients were shown incorrectly
whether missing ingredients were added to shopping successfully

4. What Grace Pantry Support Can Help With

We can help with topics including:

adding products manually
product categories and stock status
barcode scan issues
product photo recognition
receipt import issues
shopping list behavior
recipe discovery and recipe detail
premium feature access
language settings
account-independent local storage behavior
app stability and technical errors

Support is intended to help you use the app as designed, understand its features, and troubleshoot issues when something does not behave as expected.

5. Core Features Overview

A. Add Product Manually

You can add products by entering:

product name
category
quantity
minimum desired stock
barcode, optionally

The app then classifies the item according to pantry status.

B. Barcode Scan

Grace Pantry allows users to scan a barcode and identify a product more quickly.

If a barcode is not recognized:

you may still be able to complete the product manually
support can review recurring recognition issues if reported

C. Product Photo Recognition

Grace Pantry allows users to photograph a product package and identify the main product shown.

This feature is designed to detect a single main product and always requires user review before saving.

D. Receipt Import

Grace Pantry allows users to import a shopping receipt and review detected products before adding them to the pantry.

Because receipt reading is automated, users should always review the detected results before confirming.

E. Recipes and Shopping

Grace Pantry can suggest recipes based on what is already in the pantry and allow users to add missing ingredients to the shopping list.

6. Troubleshooting Guidance

Camera Does Not Open

Please verify that Grace Pantry has permission to use your camera in your device settings.

Photo Library Does Not Open

Please verify that Grace Pantry has permission to access your photos.

Barcode Was Not Recognized

Some products may not yet be matched successfully. If this happens, you may still add the product manually.

Product Photo Was Incorrect

Try taking the image in better lighting and ensuring that only one main product package is visible.

Receipt Import Was Inaccurate

Receipt reading works best when:

the image is clear
the receipt is flat
the entire receipt is visible
the text is readable

Recipe Match Did Not Feel Accurate

Recipe suggestions depend on pantry contents and missing ingredients logic. If something seems incorrect, please share the recipe name and what you observed.

7. Subscription and Premium Support

If premium subscriptions are available in your version of Grace Pantry, they may be processed through Apple’s App Store.

For subscription-related issues, we may help with:

premium access not appearing correctly
confusion about feature access
general questions about premium features

Please note:

Apple manages billing and subscription cancellations
you can manage your subscription through your Apple account settings
we do not directly process or store your payment card information

If you believe premium access is not working correctly, contact us at: info@gracepantry.app

8. Privacy-Related Support

Grace Pantry is built around a privacy-first model.

In general:

pantry data is stored locally on your device
no account is required for core app use
some image-based features may involve limited temporary processing to generate results

If you have questions about how your information is handled, please review our Privacy Policy or contact us directly.

Privacy Policy: https://www.gracepantry.app/policies/privacy-policy

9. Legal Information

For more information about your use of Grace Pantry, please review:

Privacy Policy: https://www.gracepantry.app/policies/privacy-policy
Terms of Service: https://www.gracepantry.app/policies/terms-of-service

These documents explain:

how Grace Pantry handles information
how the service is intended to be used
the rules and conditions that apply to website and app use

10. Response Expectations

We aim to respond to support requests as reasonably possible, but response times may vary depending on:

request volume
complexity of the issue
whether additional technical details are needed

Submitting a support request does not guarantee a specific timeline for resolution, but we will make reasonable efforts to assist.

11. Scope of Support

Support is provided for reasonable use of Grace Pantry and related questions about the app and website.

We may not be able to provide support for:

issues caused by unsupported device modifications
third-party platform outages
Apple billing systems outside our control
internet or carrier issues unrelated to the app
highly customized device environments
legal or regulatory interpretation beyond general product information

12. Updates to This Support Page

We may update this Support page from time to time to reflect:

new app features
updated support processes
product improvements
changes to legal or contact information

When we do, we may update the Effective Date above.

13. Contact

If you need assistance, contact us at: