Refund policy

Return and Refund Policy

Effective date: 04/23/2026

Grace Pantry is operated by:

Rugs to go, Inc.
1061 NW 36th Street
Miami, FL 33127
United States

This Return and Refund Policy explains how returns, cancellations, and refund requests are handled in connection with Grace Pantry, including the Grace Pantry mobile application, related premium features, and the Grace Pantry website available at www.gracepantry.app

By purchasing, subscribing to, or using paid features of Grace Pantry, you agree to this Return and Refund Policy.

1. Overview

Grace Pantry is a digital product and service.

Because Grace Pantry provides:

digital app access
software features
premium functionality
in-app subscription services

there are generally no physical goods to return.

As a result, this policy focuses on:

subscription cancellation
billing questions
refund requests
access issues related to premium services

2. No Physical Returns

Grace Pantry does not sell physical products through the app itself.

Accordingly:

there are no physical returns to ship back
there is no warehouse return process
there are no product exchange procedures applicable to app subscriptions or digital access

If, in the future, physical goods are offered separately through a different service or website flow, a separate return policy may apply to those items.

3. App Store Purchases

If you subscribed to Grace Pantry Premium or made any in-app purchase through Apple’s App Store:

your purchase was processed by Apple
billing is handled by Apple
subscription management is handled through your Apple account
refund decisions for App Store purchases are generally made by Apple, not by Rugs to go, Inc.

This means that if you would like to request a refund for an App Store purchase, you should submit your request directly through Apple.

You can typically do this through Apple’s refund/request reporting tools or your Apple account purchase history.

4. Refund Requests for Apple Purchases

For purchases made through the Apple App Store:

we do not directly issue refunds for App Store charges
we cannot reverse Apple billing from our side
we cannot guarantee that Apple will approve any refund request

If you believe you were charged incorrectly, billed unexpectedly, or experienced a serious problem with your subscription purchase, you should contact Apple first.

You may also contact us at info@gracepantry.app so we can help clarify:

what feature or entitlement should have been available
whether premium access was activated correctly
whether there may have been a technical issue affecting your access

However, the actual refund decision for App Store purchases remains subject to Apple’s policies and procedures.

5. Subscription Cancellation

If you have an active subscription through Apple, you may cancel it at any time through your Apple account settings.

Please note:

deleting the app does not automatically cancel your subscription
uninstalling Grace Pantry does not end billing by itself
cancellation must be completed through your Apple subscription settings

If you cancel:

your subscription will usually remain active until the end of the current billing period
you typically will not lose access immediately unless Apple’s terms provide otherwise

We do not control Apple’s billing cycles or cancellation timing.

6. Free Trials and Promotional Offers

If Grace Pantry offers any:

free trials
introductory pricing
promotional subscription offers

those offers will be governed by the terms presented at the time of signup or purchase.

Unless otherwise stated at the time of the offer:

free trials may automatically convert into paid subscriptions
promotional offers may renew at the standard rate after the promotional period ends
users are responsible for reviewing offer details before confirming purchase

If you do not wish to continue after a trial or offer period, you should cancel through Apple before the renewal date in accordance with Apple’s billing rules.

Refunds for trial conversions or promotional renewals are subject to Apple’s policies where the purchase was processed through Apple.

7. Non-Refundable Situations

To the fullest extent permitted by law and subject to platform rules, the following are generally non-refundable unless required otherwise by applicable law or Apple policy:

partial subscription periods already started
unused time remaining in a billing cycle after cancellation
failure to cancel before renewal
dissatisfaction based solely on personal preference after purchase
accidental failure to use the app after subscribing
deletion of the app without canceling the subscription

Nothing in this section limits rights you may have under mandatory consumer protection law.

8. Technical Issues and Premium Access Problems

If you purchased premium access and believe that:

premium features did not unlock correctly
the app is not recognizing your subscription
Restore Purchases is not working as expected
you were charged but access does not appear active

please contact us at info@gracepantry.app

We may be able to help troubleshoot:

entitlement sync issues
restore purchase issues
app-side premium recognition problems
access state confusion

In such cases, we may ask you for information such as:

device type
iOS version
app version
date of purchase
subscription type
screenshots, if relevant

Please note that while we can help investigate access issues, we still may not be able to directly issue a refund for App Store purchases.

9. Purchases Made Outside the App Store

If Grace Pantry ever offers any digital products, memberships, or services for direct purchase outside the Apple App Store, different billing and refund rules may apply to those purchases.

If that happens:

the applicable terms will be stated at the point of purchase
this policy may be updated to reflect those new purchase methods

Unless expressly stated otherwise in writing, this policy is primarily intended for Grace Pantry purchases made through Apple’s App Store.

10. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or fraudulent, please contact Apple and your payment provider immediately.

Before initiating a chargeback, we encourage you to contact us at info@gracepantry.app so we can help review whether the issue may be resolved more quickly through support.

Please note that chargebacks or payment disputes may affect your subscription status or access to premium features while the dispute is being reviewed.

11. Changes to Plans, Pricing, or Availability

We may change:

pricing
premium features
subscription structure
trial offers
plan availability

to the extent permitted by law and platform rules.

Any such changes will not retroactively guarantee refunds for past purchases unless required by applicable law or platform policy.

12. No Guarantee of Refund Approval

Submitting a refund request does not guarantee approval.

Where purchases are made through Apple:

Apple reviews and decides refund requests under its own policies
we cannot guarantee Apple will issue a refund
we cannot override Apple’s decision from our side

13. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.

If the law in your jurisdiction gives you rights that differ from this policy, those rights will apply to the extent required by law.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time.

If we do:

we will revise the Effective Date above
the updated version will apply from the date it is posted, unless otherwise required by law

Your continued use of Grace Pantry after the updated policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by law.

15. Contact

If you have questions about this Return and Refund Policy, or if you need help with a billing-related support issue, please contact: